Coast Connect – Privacy Statement2019-03-05T11:42:06+11:00
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Privacy Statement

When you use or view (Website) or use CoastConnect App (App) or transact with us online, we are committed to protecting the privacy of your personal information, and to handling your personal information in a responsible manner in accordance with the Privacy Act.


What information do we collect when you interact with us online?

The information that we collect from you when you interact with us online depends on the tasks you complete on the Website and the App.

When you visit and browse the Website and/or use the App, we collect general information that enables us to continually evaluate and improve the performance of the service. This general information includes:

  • The number of users visiting this website and the number of pages viewed
  • The number of downloads for the application
  • The date, time and duration of visits
  • The path taken through this Website and/or App


Booking a trip or making a payment

We need to obtain personal information from you in order to complete your trip booking, or to identify you if you are paying for trip online.

When paying for a trip, we require your telephone number, email address, pick-up location and payment details. We use a recognised payment service provider to process payments you make using this website and application. This service provider is committed to protecting your personal information on our behalf.


Enquiries, emails and email forms

To send an email to us, or to make an enquiry online, you will need to complete an email form available on the Website and / or the App. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information.

Information provided to us either directly or indirectly through these forms will be used for the purposes outlined above.


Online Surveys

When you visit this website or use this application you may be invited to participate in an online survey.  Participation in any survey is voluntary. This survey may ask you to provide information such as your age, gender and income.


How information is collected

Information that is not capable of identifying you, such as the number of users visiting the website, is collected through code embedded in the webpages of the website and in the application. You cannot disable the code on these pages.

Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on the Website and / or App. A cookie contains bits of information that enables our servers (ie. the computers that house the Website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised experience, and to make it easier for you to use the Website and / or App.

You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functionality on the Website or the App.

We may also use technologies similar to cookies in emails you receive either directly from us or from third party email providers sending emails on our behalf. These technologies help us understand whether you have opened the email, and how you have interacted with it. They also help us understand what you may find of interest and can assist us, for example, in tailoring the advertising we display to you on websites and/or application where we have an arrangement in place to serve advertisements. If you prefer not to be tracked in this way you can disable HTML images or refuse HTML (select Text only) within your email software, and you should not click on any links within the email (with the exception of the unsubscribe link). You can opt-out from receiving these emails at any time by clicking on the unsubscribe link within the email.


How we use information collected online - Selling or distribution of information

We do not sell, trade, lease or rent any personally identifiable information we obtain using this website and/or application, without your prior consent.

By ordering, using or registering on the website, by phone or using the application you agree to be bound by these terms at the time you order or use the service. If you do not agree to be bound, you must refrain from using this service. In Addition, your acceptance is agreement that your records will be shared with Transport for New South Wales  (TfNSW) for purposes of sending customer satisfaction surveys.

TfNSW may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions. Such Personal Information may also be disclosed to other third parties if required by law.


Third Party Suppliers

From time to time we may use independent third party suppliers to gather information using code embedded in the webpages of the Website and App. This information includes information such as the number of users and pages viewed and the path taken through this Website and / or App. We use this information for statistical and maintenance purposes. We may also use independent third party suppliers to collect information from emails you receive from us or our email providers. This information includes information such as how the email has been interacted with, and visits to other websites and/or applications. We also use other external companies and may disclose your personal and non-personal information to them for the following purposes:

  • Web hosting services for  the Website
  • Maintenance or problem-solving
  • To gather information from cookies in order to evaluate the effectiveness of our online activities


What's our privacy relationship with third party websites?

The Website includes hyperlinks to enable you to access a number of other websites by clicking on these hyperlinks we have provided. These third party websites are not subject to this Online Privacy Statement. We recommend that you read their privacy and security statements to understand how they deal with your personal information online.